Frequently Asked Questions
What is included in each tour package?
Each tour package includes specific activities and amenities detailed in the tour description. Most tours provide round-trip transportation, an experienced guide, and all necessary equipment (e.g., snorkeling gear, ziplining harnesses). Be sure to check each tour’s page for details on what’s included or contact us directly for more information.
Do I need to book in advance?
We highly recommend booking in advance, especially during peak travel seasons, to ensure availability for your chosen tour. You can easily book through our website or contact us directly to make a reservation.
What should I bring on my tour?
For most tours, we suggest bringing comfortable clothing, sunscreen, a hat, sunglasses, and a reusable water bottle. For water-based activities, bring a swimsuit, towel, and water-resistant bag for personal items. Check individual tour pages for any specific items you may need.
Are there age or health restrictions for certain tours?
Yes, some tours have age and weight restrictions to ensure the safety and enjoyment of all participants. For example, ziplining and ATV tours may have age and weight limits, while snorkeling and diving may not be suitable for individuals with certain health conditions. Restrictions are listed on each tour page, and our team is happy to answer any specific questions.
Is transportation included from the cruise port or my hotel?
Yes, transportation is included from most major cruise ports and hotels on the island. Our drivers will meet you at a designated spot for easy pick-up and drop-off. Specific details will be provided in your booking confirmation.
What is the cancellation policy?
Our cancellation policy varies by tour. Generally, we offer full refunds for cancellations made at least 24-48 hours in advance. Cancellations within this period may incur a fee. Please review the specific cancellation policy listed on your tour page or contact us for details.
Are the tours family-friendly?
Absolutely! Many of our tours are designed to be family-friendly, such as the Monkey & Sloth Encounter, Glass Bottom Boat Adventure, and Beach excursions. We also have more adventurous options for older children and teens, like ziplining and ATV tours. If you’re unsure, feel free to ask us about the suitability of a specific tour for your family.
What payment methods are accepted?
We accept all major credit cards. You can pay securely through our website or contact us for alternative payment arrangements.
What happens if my cruise ship is delayed or cancels docking?
We understand that cruise schedules can change unexpectedly. If your ship is delayed or unable to dock, please contact us as soon as possible, and we’ll do our best to accommodate you or arrange a full refund.
Are there options for private or customized tours?
Yes! We offer private tours and customizable options to cater to your group’s specific interests. Whether it’s a private driver for a guided island tour or a tailored day combining multiple activities, we’re happy to create an experience just for you. Contact us for more information on private tour options.
Is food and drink provided on the tours?
Some tours include meals or refreshments. For food tours, such as those with rum and chocolate tastings, delicious samples and lunch are included. Check the tour description for details, or feel free to bring your own snacks and water for added comfort. There are also many available restaurants and food options for purchase at most excursion locations.
What if the weather is bad on the day of my tour?
Your safety and enjoyment are our top priorities. In case of severe weather or unsafe conditions, we may need to reschedule or cancel your tour. We’ll work with you to find an alternative date or provide a refund if rescheduling isn’t possible.
